Shipping policy

Thank you for shopping with StrandVeil. We want your order to arrive as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if something goes wrong.

Order Processing

After your order is placed, you will receive an order confirmation email.

Orders are prepared for shipment after payment has been successfully processed. Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at contact@strandveil.com. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

United States Shipping

StrandVeil offers Free Standard Shipping on U.S. orders unless otherwise stated during checkout or as part of a specific promotion.

Estimated delivery times may be displayed at checkout or provided in your shipping confirmation.

Please note that delivery dates are estimates and are not guaranteed.

Shipping times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Holidays or periods of high shipping volume

  • Incorrect or incomplete delivery information

  • Transportation disruptions

  • Other events affecting the shipping network

Tracking Your Order

When tracking is available, you will receive your tracking information by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after you receive your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there may be a problem with your shipment, contact us at contact@strandveil.com.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because the address provided was incorrect, incomplete, or undeliverable, please contact us so we can review the situation.

Additional shipping charges may apply if an order needs to be reshipped because incorrect shipping information was provided at checkout.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend first:

  • Checking around the delivery location

  • Checking with other members of your household

  • Checking with neighbors or building management

  • Allowing a short period of time in case the carrier marked the package delivered before completing the final delivery

If you still cannot locate your package, contact us at contact@strandveil.com and we will help you review the available tracking information and determine the appropriate next step.

Lost Packages

If your shipment appears to have been lost in transit, please contact us at contact@strandveil.com.

We may need to investigate the shipment with the carrier before determining whether a replacement or refund is appropriate.

Damaged or Incorrect Orders

Please inspect your StrandVeil order when it arrives.

If your order arrives damaged, defective, or contains the wrong item, contact us as soon as possible at:

contact@strandveil.com

Please include:

  • Your order number

  • A description of the issue

  • Photographs of the product and packaging when possible

We will review the issue and work to make it right.

Delivery Delays

While we make reasonable efforts to ensure orders arrive within the estimated delivery timeframe, StrandVeil cannot guarantee carrier delivery dates.

We are not responsible for delays caused by events outside our reasonable control, including carrier disruptions, severe weather, customs delays where applicable, or other transportation issues.

If your order appears significantly delayed, please contact us and we will help investigate its status.

International Orders

If international shipping is made available, available destinations, shipping charges, and delivery estimates will be displayed at checkout.

International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees assessed by their local authorities unless expressly stated otherwise at checkout.

These charges are not controlled by StrandVeil and may vary by destination.

International shipments may also experience customs-processing delays outside our control.

Cancellations and Changes

We begin processing orders as quickly as possible.

If you need to cancel or modify an order, contact us immediately at contact@strandveil.com.

We will do our best to accommodate your request, but once an order has entered fulfillment or shipment, we may no longer be able to cancel it or make changes.

Returns and Refunds

Shipping-related refund and return requests are handled in accordance with our Refund Policy.

Please do not send a product back without contacting us first.

If a physical return is required, our support team will provide the appropriate instructions.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact:

StrandVeil
Operated by Kanova LLC
Email: contact@strandveil.com